Last updated: August 15, 2024

1. Introduction

OceanVista ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information that we collect from and about you when you use our exhibition services, AR application, and website. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information for various purposes:

2.1 Personal Data

• Name and contact details (email address, phone number, postal address)
• Booking and transaction information
• Payment details (processed securely through our payment providers)
• Age verification information for certain exhibits
• Emergency contact information for group bookings
• Accessibility requirements and preferences
• Marketing preferences and communication history

2.2 Technical Data

• Device information (type, operating system, unique device identifiers)
• AR application usage data and interaction metrics
• Location data (when using AR features, with your consent)
• IP address and browser information
• Cookie data and session information

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your exhibition bookings
• Providing and personalizing AR experiences
• Sending booking confirmations and visit-related communications
• Improving our exhibitions and digital services
• Analyzing usage patterns to enhance user experience
• Responding to your inquiries and support requests
• Complying with legal obligations and preventing fraud
• Sending marketing communications (with your consent)
• Managing your account preferences and settings

4. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal requirements and regulations
• Resolve disputes and enforce our agreements
• Maintain accurate business and financial records

5. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection and security
• Incident response procedures

7. International Transfers

We may transfer your personal data to countries outside the UK and European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Binding corporate rules for transfers within our group

8. Children's Privacy

We take special precautions to protect children's privacy. For visitors under 16:

• Parental consent is required for account creation
• Limited data collection and processing
• Enhanced privacy protections and restrictions
• Special handling of children's personal information

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Natural Science Museum
Exhibition Hall B
London, SW7 5BD
United Kingdom

Phone: +44 7700 900123
Email: info@oceanvista-exhibition.co.uk